Privacy Policy

1. Who We Are

This privacy policy applies to RM Richmond Masonry, located at 635 23rd St Ste C, Richmond, CA 94804. Our website is richmondmasonrycompany.com. You can reach us with questions about this policy at info@richmondmasonrycompany.com.

2. Information We Collect

Information You Give Us

When you fill out the contact form on our website, we collect the information you choose to provide. This typically includes your name, phone number, email address, and a description of the work you need done. We only collect what you voluntarily submit.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may automatically collect certain technical information. This includes your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. We use this data in aggregate to understand how visitors use the site and to improve our content.

Cookies

Our website may use cookies - small text files placed on your device - to support site functionality and analytics. You can configure your browser to decline cookies, though some parts of the site may not function as expected if you do. We do not use cookies to track your activity across unrelated websites.

3. How We Use Your Information

We use the information you submit to:

• Respond to your inquiry or estimate request
• Schedule appointments and follow up on your project
• Answer questions and provide customer support
• Improve the content and usability of our website

We do not use your contact information to send unsolicited marketing emails or text messages.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in limited circumstances:

• With service providers who help us operate our website or manage communications (such as our contact form provider). These providers are contractually required to keep your information confidential and use it only to perform services on our behalf.
• If required by law, such as in response to a court order, subpoena, or other legal process.
• To protect the rights, property, or safety of RM Richmond Masonry, our customers, or others, where permitted or required by law.

5. Third-Party Analytics

We may use third-party analytics services (such as Google Analytics) to help us understand how visitors use our website. These services collect data using cookies and similar technologies and may combine it with data from other websites you have visited. Their use of your information is governed by their own privacy policies. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

6. Data Retention

We retain contact form submissions and related correspondence for as long as reasonably necessary to complete your project or respond to your inquiry, and for a reasonable period afterward in case follow-up is needed. We do not retain personal data indefinitely when there is no ongoing business purpose for doing so.

7. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any legal obligations we have to retain it
• Opt out of any future marketing communications at any time

To exercise any of these rights, contact us at info@richmondmasonrycompany.com. We will respond within a reasonable timeframe.

8. Data Security

We take reasonable technical and organizational measures to protect the personal information we collect from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to avoid sending sensitive personal or financial information through web forms.

9. Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us and we will delete it promptly.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after a change constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this privacy policy or how we handle your information, please reach out: